Privacy Policy

Last updated 2026-09-27

This policy explains what personal information Nectar Energy ("we", "us") collects when you visit thenectarenergy.com, place an order, or contact us, and how we use it. In short: we collect the details needed to deliver your order and answer your messages, plus website usage data to understand how the site is used.

Quick facts

Information you give us

• When you order: your name, email address, phone number, delivery address, city, postal code (optional), any order notes and any coupon code you use. Payment is cash on delivery.
• At checkout, before you finish: the checkout details you type (such as your name, phone number, email and address), together with the items in your cart, are saved as you go, even if you don't complete your order. We may use them to help you complete your order.
• When you create an account: the details you give us to set up and use your account, such as your name, email address, phone number, saved addresses, wishlist and order history.
• When you use our contact form: your name, email address and/or phone number, subject and message.
• When you send an enquiry (for example about bulk, private label or export orders): your name, email address, phone or WhatsApp number, country or city, the product, quantity and order type you are interested in, and your message.
• When you sign up for our newsletter: your email address.
• When you write a review: your rating, your review and the name shown with it.
• When you message us on WhatsApp: your WhatsApp number and name, and the messages and any photos or videos you send us.
• When you use the live chat on our website: the messages and any details you share in the chat.

Information collected automatically

When you browse our website, we collect:

• the pages you view, the page titles, how long you stay on a page, the page you arrived from, your first page on the site, and any campaign tags in the link you followed (for example from a social media post);
• your browser language and screen size;
• a random visitor ID stored in your browser, so we can tell visits apart;
• your IP address, which our server receives when you visit, as with any website, and which may be used to estimate your approximate location (such as country and city).

Your browser also stores your cart, so it is still there when you come back, and a sign-in session when you log in to your account.

Google Analytics. We use Google Analytics, which uses cookies and similar technologies to help us understand how visitors use the site. Google processes this data under its own privacy policy.

Tawk.to live chat. Our website uses the Tawk.to live chat widget. When the widget loads, Tawk.to may set cookies and collect technical information about your visit, and it processes the messages you send in the chat. Tawk.to's own privacy policy applies to that data.

How we use your information

• to process, pack and deliver your order, including cash on delivery;
• to contact you about your order, for example to confirm details or arrange delivery;
• to reply to your messages, enquiries and quote requests;
• to handle cancellations, returns and refunds;
• to run your account, wishlist and reviews;
• to send you our newsletter and offers if you have signed up, or if you have otherwise agreed to receive them;
• to understand which pages and products are popular and to improve the website;
• to help prevent fraud and fake orders.

Who we share it with

We share only what is needed, with:

• delivery and courier companies, which receive your name, phone number, address and order details to deliver your parcel;
• service providers that host our website and data and send messages on our behalf;
• Google, for website analytics;
• Tawk.to, which provides our live chat;
• WhatsApp (Meta), when you message us on WhatsApp;
• authorities, if the law requires it.

Some of these providers may store or process data outside Pakistan.

How long we keep it

We keep your information for as long as we need it for the purposes above, for example to deliver and support your order, to keep records we are required to keep, and to deal with any questions or problems.

Your choices

You can:

• see and update your account details under My Account;
• ask us for a copy of the personal information we hold about you;
• ask us to correct it, or to delete it (we may need to keep some order records);
• ask us to stop sending you newsletters or offers at any time.

To do any of these, message us on WhatsApp at 0316 2769339 or use our contact form, and we will review your request.

Security

Our website uses HTTPS encryption, and we take reasonable care to protect your information. No website or online service is completely secure, so please keep your account password private.

Children

Our website is intended for adults, and we do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will review it.

Changes to this policy

We may update this policy from time to time, for example if we add new features or change the tools we use. The latest version is always on this page, with the date it was last updated at the top.

Privacy FAQs

Do you ask for payment details at checkout?

No. Cash on delivery is our only payment method, so checkout asks only for your contact details and delivery address. You pay in cash when your parcel arrives.

Why are my checkout details saved before I place my order?

The details you type at checkout are saved as you go, so they are not lost if you leave the page. We may use them to help you complete your order.

Do you use cookies or analytics?

Yes. We use Google Analytics and our own website analytics to understand how the site is used, and the Tawk.to live chat widget may set its own cookies. Your browser also stores your cart and a random visitor ID.

How can I ask you to delete my information?

Message us on WhatsApp at 0316 2769339 or use our contact form. We will review your request, although we may need to keep some order records.

Contact us

• WhatsApp: 0316 2769339
• Contact form