Returns & Refund Policy

Last updated 2026-09-27

If there is a problem with your order from Nectar Energy, message us on WhatsApp after delivery with your order number and photos, and we will review it and get back to you. Because our products are foods and supplements, every return or refund request is reviewed individually, and we agree the outcome with you directly.

Quick facts

How to report a problemWhatsApp 0316 2769339 or the contact form
What to sendYour order number and photos or a short video of the parcel and product
Payment method on ordersCash on delivery (COD)

How do I cancel an order?

Message us on WhatsApp at 0316 2769339 with your order number as soon as possible. If your order hasn't been dispatched yet, we will do our best to cancel it.

What if my order arrives damaged, leaking, incomplete or wrong?

Contact us on WhatsApp as soon as possible after delivery if there is a problem with your order, and we'll review it.

  1. Send your order number.
  2. Send clear photos or a short video of the parcel and the product. An unboxing video helps a lot.
  3. Keep the product and its packaging until we have reviewed your request.

We will reply on WhatsApp with the next steps.

What if I have a concern about product quality?

If you have a concern about the quality of a product, message us on WhatsApp with your order number, photos and a short description of the problem, and keep the product and its packaging. We will look into it and get back to you.

Some natural changes are normal and are not defects: honey can crystallise over time, and Shilajit resin softens in heat and hardens in cold.

How do I return an item?

Please message us on WhatsApp before sending anything back. If a return is agreed, we will tell you how and where to send it.

How do refunds work?

If a refund is agreed, we will confirm the amount and arrange the refund with you directly over WhatsApp. Because orders are paid by cash on delivery, we will ask you for the details we need to send the refund.

Refund FAQs

How do I report a problem with my order?

Message us on WhatsApp at 0316 2769339 after delivery with your order number and photos or a short video of the parcel and product. We will review it and get back to you.

Is crystallised honey a reason for a refund?

Crystallisation is a natural process in honey and is not a defect. Stand the jar in warm water and stir to make it runny again. If you think something else is wrong with your honey, message us on WhatsApp.

Can I send a product back without contacting you first?

Please don't. Message us on WhatsApp first, and if a return is agreed we will tell you how and where to send it.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

Contact us

This policy does not affect your rights under Pakistani consumer protection law.